*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Senior Receptionist & Switchboard Operations MS Onsite POSITION PROFILE<ul> <li>Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties.</li> <li> Job Duties and Responsibilities</li> <li>Greet visitors, ask them to sign in, issue them a Visitor Badge, process and assign wireless network account for Headquarters, if applicable and contact the employee the visitor is to see.</li> <li>Activate access for temporary badges for Headquarters employees who forgot or lost their badge or if their badge is malfunctioning.</li> <li>Answer and properly route global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.</li> <li>Prioritize calls and escalate customer service issues to the proper chain of command.</li> <li>Takes initiative to ensure the company phone and speed dial lists are current.</li> <li>Responsible for training a back-up and providing guidance on policies and procedures.</li> <li>Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.</li> <li>Provide light administrative support to Headquarter staff as directed such as issuing facility access cards to employees, scheduling meeting room, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).</li> <li>Proactively seeks out additional work during downtime.</li> <li>Follow up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.</li> <li>Builds professional relationships with customers and other teams.</li> <li>Maintain the reception area in a neat and orderly fashion to include visitor reading materials.</li> <li>Perform other duties as assigned by the Site Manager.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Required:<ul> <li>Requires high school diploma.</li> <li>Experience working in a Headquarters environment preferred.</li> <li>8+ years of experience as a receptionist in a busy switchboard environment preferred.</li> <li>Type 40 wpm.</li> <li>Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight hour shift).</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Strong verbal and written communication skills</li> <li>Demonstrated customer service/relations skills</li> <li>PC skills</li> <li>Basic clerical and secretarial skills</li> <li>Ability to handle high volume telephone calls</li> <li>Good organizational skills</li> <li>Good judgment skills</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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Senior Receptionist & Switchboard, MS Onsite

<div> Site Manager POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership Job Duties and Responsibilities � Responsible to manage daily operations of a small-medium size site while managing a small � team of direct reports � Prioritizes multiple and competing priorities. Communicates team vision and priorities while � creating a helpful and positive work culture to maximize retention. � Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing � products/processes or provides alternatives to opportunities and situations. � Manages total production labor percentages by achieving percentage of production worker labor � and quality control labor established by the company. � Improves quality of operations while consistently applying effective implementation and � management of RICOH Service Excellence tools. � Ensuring achievement of Service Level Agreements, the Site Manager is responsible for � working with the customer to improve business processes, with support of AOM/ESM or NOM. � Creates and maintains a customer-focused environment with regular end-user feedback and � customer satisfaction surveys, focusing on business retention, customer service � Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and � Deadline standards and compliance, utilizing tools and best practices. � Ensures that location is properly staffed by matching employee skills and equipment with � production demands. � Motivates employees and recognizes their accomplishments in a timely manner leveraging the � Ricoh Recognizes programs. � Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work of subordinates to increase their � work output and work quality. � Identify training and performance planning targets through the development of assigned staff � through Individual Development Plan Management � Responsible for evaluating team member performance and providing career development and � training opportunities. � Maintains formal contact with the customer on a daily basis � Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM � or NOM. � Identify gaps/scope creep in service delivery and adjust process documentation to work within � the client or Ricoh framework while ensuring financial responsibilities are met � Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and � communicating with sales department. � Is responsible for creating/supporting site required reporting, customer presentations and � business reviews to ensure alignment with contractual requirements and value add reporting, � with support of AOM/ESM or NOM. � Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications Typically Requires: � High school or GED is required. � 3-5 years of work experience in a related field (B2B and/or technical). � Previous 2 years of managerial work experience strongly preferred. � Previous 3-5 years Customer facing work experience required. � Demonstrated high level knowledge and understanding of technology. � Off 360 proficient user KNOWLEDGE, Skills And Abilities � Strategical thought processor of issues � Ability to present to a medium sized group � Complex Problem-Solving Skills � Professional Customer Service skills � Professional Technical aptitude � Professional Written and Verbal Communication skills Working Conditions, MENTAL aND PHYSICAL DEMANDS � Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. � Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information. � Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. � Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Site Manager

<div> Field Representative I, RIM Records POSITION PROFILE Under the supervision of the Ricoh Records Manager, Records Supervisor, or Site Manager, pursuant to the firm's records management procedures and guidance, oversees and coordinates daily tasks, workflow and special projects within the Records Management Department; including, but not limited to, creation, tracking, monitoring, labeling, delivery, closure and storage of active and/or inactive client or firm files. File maintenance including filing and indexing records. Interfaces with supervisors, co-workers, and other staff members for the purpose of exchanging information. Most contact is internal to the organization. Job Duties and Responsibilities Tasks: �&bull; Perform records center operations tasks in accordance with established RIM procedures. �&bull; Respond to specific requests by searching, locating, retrieving, and delivering records or information through established procedures and delivery systems in a timely manner. �&bull; Receive files for entry into Records Management System (RMS); review for accuracy and enters data. Sort, classify, and code material for filing, indexing and shelving. �&bull; Prepare new files within file classification plan, both physical files and electronic files. �&bull; Maintain timely, accurate, and complete filing, interfiling, and indexing as required. �&bull; Generate labels and bar coding as necessary to track files. �&bull; Accurately perform interfiling of loose items on timely basis. �&bull; Perform assigned tasks that support the organization's legal hold process. �&bull; Perform database queries and reports of activities as needed. �&bull; Retrieve and arrange file delivery as requested. �&bull; Access, compile, gather, and issue requested records and information. �&bull; Receive and process records transferred to inactive storage in accordance with established schedules. �&bull; Perform assigned tasks supporting the implementation of the organization's approved retention schedule. �&bull; Scan records as directed, saving images in accordance with ESI policies and procedures. �&bull; Serves as key contact with offsite storage vendors. �&bull; Maintain accurate check out system. �&bull; Maintain confidentiality and privacy of all firm and client files. �&bull; Maintain organized Central File room, or backup file areas as directed. �&bull; Perform backup and disaster recovery processes as directed. �&bull; Monitor Records Management email and voicemail boxes and responds appropriately to requests and inquiries. �&bull; Provide exemplary customer service. �&bull; Handle special projects such as destruction implementation as directed. �&bull; Provide input to management based on current and projected workload. Knowledge Of: �&bull; RIM, EDRM, ESI industry best practices. �&bull; Organizational/RIM security requirements, policies, and procedures. �&bull; Personal computer skills. �&bull; Familiarity with MS tools. �&bull; Experience working in a legal environment. �&bull; Experience working with databases and generating report. �&bull; RIM program policies and procedures. �&bull; Organizational requirements regarding records security, classification, and access. Skills Sets Required to Perform Successfully: �&bull; Ability to take direction and perform tasks accordingly. �&bull; Build effective and lasting relationships. �&bull; Collect metrics and communicate project status. �&bull; Understand agreements with vendors and service providers; establish good working relationships with vendors and firm employees. �&bull; Communicate appropriately verbally and in writing. �&bull; Excellent customer service skills. �&bull; Team work and sense of urgency as required. �&bull; Seek feedback from others and opportunities to learn new skills. �&bull; Exercise good judgment by making sound and well-informed decisions. �&bull; Ability to learn and become competent with firm's record systems which may include Legal Key, Elite, File Surf, Interwoven and/or Outlook. �&bull; Manage physical boxes. �&bull; Identify conflicting task instructions and notify management. �&bull; Verify appropriateness of authorization. �&bull; Provide customer service. QUALIFICATIONS (Education, Experience, and Certifications) �&bull; One or more years of college with specialized course work in administrative management and computer technology. �&bull; Minimum high school diploma or equivalent; Prefer BA or AA; special training in RM a plus. �&bull; Requires experience in operating office equipment such as reprographics equipment, calculators, and reader/printers. �&bull; Law firm experience dealing with legal secretaries, paralegals, attorneys. �&bull; Strong customer service and communication skills. �&bull; Good typing skills and basic computer skills with diligent attention to detail. �&bull; Records experience helpful or previous filing experience with cataloging systems. �&bull; Attention to detail very important. �&bull; Ability to handle special projects assigned by records specialists/managers. �&bull; Professional appearance, adherence to dress code. �&bull; Prefer candidates with experience in an active records environment. KNOWLEDGE, Skills And Abilities LANGUAGE SKILLS: Ability to read, assess, and interpret general business documents, procedure manuals, and technical procedures. Ability to effectively communicate information and respond to questions from groups of managers, clients, customers and general public. MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY AND PROBLEM SOLVING SKILLS: Ability to define problems, collection of data, establishment of facts, and draw valid conclusions. Exhibits judgment by making reasonable and defensible decisions and take action to solve problems. HARDWARE AND SOFTWARE ABILITIES: Ability to use common software programs such as Microsoft Office (Word, PowerPoint, Access, and Excel), Microsoft Project, E-mail software. Experience with automated records management systems, litigation imaging, coding and electronic data discovery applications. OTHER ABILITIES: Must be able to work in a team environment and maintain positive and productive relationships with Clients and co-workers Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically, an office environment with adequate lighting and ventilation, and a normal temperature range and noise level. �&bull; From time to time working in a warehouse environment may be required. �&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information. �&bull; Ability to lift records boxes, not to exceed government or labor requirements. Typically, the requirement is the ability to lift 35 to 50 lbs. �&bull; Work requires walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 40 lbs. (e.g., papers, books, cartons, files and small parts, etc.). �&bull; Ability to push, pull, move carts and trolleys for the purpose of relocating records cartons. �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). �&bull; Works closely with others in the organization to evaluate, research, and recommend information management solutions. �&bull; Works closely with vendors, suppliers, and other external sources to assist in the evaluation of systems. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Electronic Data Filer

<div> Field Representative II, Concierge Hospitality POSITION PROFILE This position will work closely with office administration to ensure we represent the customer's culture to the external world. This position includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail. This position reports directly to Site Manager or Assist Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES �&bull; Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary �&bull; Serve as company concierge in regards to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc. �&bull; Coordinate catering for meetings with support staff and caterers �&bull; Maintain and update company phone & speed dial lists �&bull; Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times �&bull; Assist with audio visual equipment for meetings �&bull; Back up clerical support for Executive Assistants �&bull; Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities �&bull; Assist in daily management of facilities �&bull; Perform other duties as assigned �&bull; Creation of proposals in customer systems and well as print production environment �&bull; Support Executive Level client facing staff �&bull; Vendor procurement and coordination for special projects �&bull; Represent the culture of both Ricoh and the customer as required QUALIFICATIONS (Education, Experience and Certifications) Typically Requires: �&bull; Requires high school diploma or equivalent �&bull; Requires 1-3 years of experience in the field or in a related area. �&bull; Experience working in Headquarters environment preferred KNOWLEDGE, SKILLS AND ABILITIES �&bull; Outstanding organization and coordination skills �&bull; Demonstrated customer service skills �&bull; Good PC inclusive of Microsoft suite skills �&bull; Good problem-solving skills �&bull; Ability to use audio visual equipment �&bull; Minimum supervision/oversight required WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �&bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level �&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information �&bull; Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Field Representative II, Concierge Hospitality

<div> Field Representative II, First Responder Print POSITION PROFILE Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area. Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance and routine service of assigned RICOH and 3 rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supports as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.). Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. Job Duties and Responsibilities<ul> <li> On-site support of printers and copiers. </li> <li> Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. </li> <li> Escalates problems as necessary. </li> <li> Keeps the customer up to date on the progress of problem resolution. </li> <li> Responsible for on-site hardware, parts, and supplies inventory. </li> <li> Responsible for printer needs assessments. </li> <li> Responsible for printer installations, moves, and disposals. </li> <li> Maintains printer fleet tools/databases. </li> <li> Requires personal car usage in metro area. </li> <li> Able to lift 50lbs. Extensive walking required. </li> <li> Performs other duties as assigned. </li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Typically requires:</li> <li>High School Diploma (or equivalent) with additional education preferred.</li> <li>IT Help Desk Support experience (application & hardware support) preferred.</li> <li>Technical Training & Certifications: HP Certifications preferred.</li> <li>Completion of Ricoh Learning Institute Courseware within specified timeframe as assigned/directed by management.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Excellent customer service skills</li> <li>Possesses strong interpersonal and verbal communications skills.</li> <li>Possesses excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively.</li> <li>Good project management skills and ability to prioritize tasks</li> <li>Strong technical knowledge of network and site-specific printers</li> <li>Strong technical knowledge of company products</li> <li>Requires working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.</li> <li>Possesses methodical approach to resolving problems.</li> <li>Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.</li> <li>The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed.</li> </ul>Working Conditions, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.</li> <li>Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems</li> <li>Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)</li> <li>A fairly high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Print Specialist

<div> Legal On-Site Services Specialist POSITION PROFILE Provides operations functions in one or all of the following areas within a Legal office/environment: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Runs high volume copy machines and performs binding and finishing work.</li> <li>Handle highly sensitive and confidential documents that may be time sensitive</li> <li>Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment</li> <li>Operate high volume scanners.</li> <li>Operate image handling software</li> <li>Operate MS Office and Email systems</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Calculates charges for jobs performed and maintains some billing logs.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>\May travel between customer's buildings.</li> <li>\Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping and/or receiving of materials.</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include purging' and archiving old documents.</li> <li>Performs duties of scanning, file conversion and file naming</li> <li>Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD</li> <li>Manage TOC (Table of Contents) first page of electronic file</li> <li>Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search</li> <li>Perform file formatting for printing/Excel files</li> <li>Assist with coordinating projects that will be completed off site (BIS or Smart Source)</li> <li>Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners</li> <li>Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Required:<ul> <li>Requires high school diploma, GED, or equivalent work experience.</li> <li>Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements</li> <li>Some related copy job experience is preferred.</li> <li>Minimum of 1 year of experience in the Legal Industry is strongly desired</li> <li>Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills</li> <li>May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.</li> <li>Demonstrated competency in basic computer skills including proficiency in MS Office Suite.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Technical aptitude with printers, copy and postage machines and other office equipment</li> <li>Good customer service skills</li> <li>Good organization skills</li> <li>Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow</li> <li>Requires knowledge and understanding of shipping/receiving procedures.</li> <li>Basis electronics knowledge is preferred.</li> <li>Possesses ability to work independently and flexibly to complete projects.</li> <li>Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.</li> <li>Possesses ability to comprehend instructions concerning mail delivery.</li> <li>Possesses troubleshooting and problem solving skills.</li> <li>Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.</li> <li>Possesses excellent customer relations skills and excellent verbal communication skills</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of</li> <li>temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �&bull; prepare, provide and convey diversified information.</li> <li>\Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>\Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Legal Office Support

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. Job Duties and Responsibilities<ul> <li>An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area</li> <li>Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.</li> <li>Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.</li> <li>Assists with onboarding new team members and cross training peers</li> <li>Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.</li> <li>Routinely inspects Site Procedures Guide for accuracy and compliance</li> <li>Knowledgeable of all contracted services within assigned customer accounts</li> <li>Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.</li> <li>Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.</li> <li>May require "standing in" for absences or vacations of the onsite resources, that may also include site management.</li> <li>Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.</li> <li>Creates and maintains a customer-focused environment.</li> <li>Responsible for customer satisfaction by engaging end-user feedback.</li> <li>Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion.</li> <li>Communicates effectively and responds quickly to customer and end user communication</li> <li>Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed</li> <li>Performs other duties as assigned</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred</li> <li>Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles</li> <li>May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.</li> <li>Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.</li> <li>Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers.</li> <li>Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.</li> <li>Possesses basic math skills.</li> <li>Possesses judgment in making sound justifiable decisions and taking action in solving problems.</li> <li>Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.</li> <li>Possesses commitment to task by having started and persisted with specific courses of action.</li> <li> Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.</li> <li>Possesses working knowledge of account services to facilitate job scheduling.</li> <li>Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources</li> <li>Possesses ability to resolve customer related issues.</li> <li> Possesses ability to troubleshoot and coordinate problem resolution.</li> <li>Possesses proficiency in the use of Microsoft and computers.</li> <li>Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift</li> <li> Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information</li> <li>Working conditions regularly expose individuals to conditions that could result in minor cuts</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.</li> <li>Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> <li>Specific vision abilities required by this job include close vision</li> <li>Frequent local car travel</li> <li>While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Multi Site Customer Service Coordinator

<div> Field Representative II, First Responder Print POSITION PROFILE Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area. Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance and routine service of assigned RICOH and 3 rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supports as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.). Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. Job Duties and Responsibilities<ul> <li> On-site support of printers and copiers. </li> <li> Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. </li> <li> Escalates problems as necessary. </li> <li> Keeps the customer up to date on the progress of problem resolution. </li> <li> Responsible for on-site hardware, parts, and supplies inventory. </li> <li> Responsible for printer needs assessments. </li> <li> Responsible for printer installations, moves, and disposals. </li> <li> Maintains printer fleet tools/databases. </li> <li> Requires personal car usage in metro area. </li> <li> Able to lift 50lbs. Extensive walking required. </li> <li> Performs other duties as assigned. </li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically requires:<ul> <li>High School Diploma (or equivalent) with additional education preferred.</li> <li>IT Help Desk Support experience (application & hardware support) preferred.</li> <li>Technical Training & Certifications: HP Certifications preferred.</li> <li>Completion of Ricoh Learning Institute Courseware within specified timeframe as assigned/directed by management.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Excellent customer service skills</li> <li>Possesses strong interpersonal and verbal communications skills.</li> <li>Possesses excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively.</li> <li>Good project management skills and ability to prioritize tasks</li> <li>Strong technical knowledge of network and site-specific printers</li> <li>Strong technical knowledge of company products</li> <li>Requires working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.</li> <li>Possesses methodical approach to resolving problems.</li> <li>Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.</li> <li>The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed.</li> </ul>Working Conditions, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.</li> <li>Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems</li> <li>Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)</li> <li>A fairly high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities �&bull; Runs high volume/production copy machines and performs binding and finishing work. �&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. �&bull; Perform basic equipment troubleshooting and escalate calls to technicians �&bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) �&bull; Performs duties of scanning and /or imaging documents �&bull; May perform Reception services on temporary/occasional basis �&bull; Maintains records for management reports and inventories of supplies needed. �&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. �&bull; Calculates charges for jobs performed and maintains logs and may generate reports. �&bull; Responds to and coordinates all service calls required by customer. �&bull; May perform filing duties in conjunction with specific customer requests. �&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. �&bull; Maintains daily meter and service logs. �&bull; May travel between customer's buildings. �&bull; Answers customer questions regarding status or feasibility of job requests. �&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. �&bull; Performs duties related to the shipping of materials. �&bull; Performs duties related to the receiving of materials. �&bull; May perform meeting room and conference room set ups. �&bull; May perform building occupant moves within assigned facilities. �&bull; May perform light maintenance, and cleaning duties as assigned. �&bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. �&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. �&bull; Performs filing duties, which may include �purging' and archiving old documents. �&bull; Understanding of Ricoh Services Portfolio & Technology �&bull; Ensures data for Ricoh MOR, SPG and job logs are captured �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and1-2 years of related work experience. �&bull; Some related copy job experience is preferred. �&bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. �&bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Mailroom Specialist

<div> Site Coordinator POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Job Duties and Responsibilities �&bull; Responsible for daily operations of a mail room, copy center, or scanning facility including �&bull; operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail �&bull; Equipment �&bull; May be responsible for: Courier Services, Reception Services, Switchboard Operations, �&bull; Shipping & Receiving, Delivering and Processing of Mail �&bull; Handles formal contact with the customer, on a daily basis. �&bull; Responsible for effective implementation and management of RICOH Service Excellence �&bull; Programs �&bull; Understands how to operate the required equipment/software efficiently to achieve service level �&bull; agreements. �&bull; Achieves profitability in the area of cost of goods by effectively utilizing company materials and �&bull; supplies. �&bull; May maintain daily routine functions to include creating/completing work orders, contractor �&bull; monitoring, inspections, reporting facility related issues, lending support as required. �&bull; May include interaction with contracted vendors, facility management and occupants. �&bull; May be responsible for office-supply inventory re-ordering. �&bull; May be responsible for Conference room coordination and A/V equipment resource �&bull; management. �&bull; Maintains positive internal working relationships with all department employees by �&bull; communicating in a professional manner. �&bull; Collects and provides data to assigned leadership and customer. May include completing �&bull; monthly reports to customers with support from assigned leadership. �&bull; Ensures financial responsibilities are met. �&bull; Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: �&bull; High school or GED is required �&bull; 1+ years of experience in a related field (B2B and/or technical) �&bull; Previous 1+ year Customer facing work experience required �&bull; Demonstrated knowledge and understanding of technolog KNOWLEDGE, Skills And Abilities �&bull; Tactical thought processing �&bull; Ability to present to a small group �&bull; Moderate Problem-Solving Skills �&bull; Basic Customer Service skills �&bull; Basic Technical aptitude �&bull; Basic Written and Verbal Communication skill Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of �&bull; temperature and noise level �&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and �&bull; instruction �&bull; prepare, provide and convey diversified information �&bull; Some physical effort required. Work may be sedentary, but does require walking, standing, �&bull; bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, �&bull; files and small parts, etc.). �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Site Coordinator

<div> Site Manager POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership Job Duties and Responsibilities<ul> <li>Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports</li> <li>Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.</li> <li>Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.</li> <li>Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.</li> <li>Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.</li> <li>Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.</li> <li>Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service</li> <li>Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and</li> <li>Deadline standards and compliance, utilizing tools and best practices.</li> <li>Ensures that location is properly staffed by matching employee skills and equipment with production demands.</li> <li>Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.</li> <li>Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.</li> <li>Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management</li> <li>Responsible for evaluating team member performance and providing career development and training opportunities.</li> <li>Maintains formal contact with the customer on a daily basis</li> <li>Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM or NOM.</li> <li>Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met</li> <li>Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.</li> <li>Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting,with support of AOM/ESM or NOM.</li> <li>Performs other duties as assigned.</li> </ul> QUALIFICATIONS (Education, Experience, and Certifications Typically Requires:<ul> <li>High school or GED is required.</li> <li>3-5 years of work experience in a related field (B2B and/or technical).</li> <li>Previous 2 years of managerial work experience strongly preferred.</li> <li>Previous 3-5 years Customer facing work experience required.</li> <li>Demonstrated high level knowledge and understanding of technology.</li> <li>Off 360 proficient user</li> </ul> KNOWLEDGE, Skills And Abilities<ul> <li>Strategical thought processor of issues</li> <li>Ability to present to a medium sized group</li> <li>Complex Problem-Solving Skills</li> <li>Professional Customer Service skills</li> <li>Professional Technical aptitude</li> <li>Professional Written and Verbal Communication skills</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Office Services Manager

<div> Engineer II, Biomedical. Additive Manufacturing POSITION PROFILE The Engineer II, Biomedical. Additive Manufacturing is a position combining Project, Process, and Design Engineering skills. The primary responsibility is to create, implement and verify/validate processes of a 3D Printing lab for acquisition of customer 3D images, perform 3D model refinement or modifications based on the customer's use case, obtain validation and approvals of changes, and produce a final part file for printing. Support production scheduling and quality inspection of the parts to ensure the final output adheres to the stated quality tolerances. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Segmentation of DICOM datasets such as CT and MRI to produce patient-specific anatomic models, surgical guides, implants, etc.</li> <li>Reviews incoming CAD files for production via print queue and release for fabrication.</li> <li>Prepares files for printing including orientation, support generation, nesting, and tool paths, as examples.</li> <li>Implements and utilizes equipment and software tools including 3D Printers, 3D CAD software and other additive manufacturing machines and related devices as needed.</li> <li>Produces customer-designed products through proficiency in CAD and in the use of 3D print equipment.</li> <li>Completes quality reports and other paperwork as necessary.</li> <li>Provide production support to AM operation team (technicians and production lead) manufacturing, finishing, quality check, packaging, shipping, billing, and customer support as required.</li> <li>Provides input for the production control activities for the manufacturing operation. Participates in process validation IQ/OQ/PQ activities over the service life of capital equipment assets.</li> <li>Collaborate to develop production schedules and ongoing analyses to maximize print performance and quality.</li> <li>Complies with all regulatory and production requirements.</li> <li>Monitors usage through procedures, logs, and other administrative tools.</li> <li>Achieves customer satisfaction by finishing projects accurately in a timely manner.</li> <li>Supports continuous improvement and client-focused culture within the engineering environment, by actively gathering post-market customer feedback information and incorporating this data into improvements to QMS processes.</li> <li>Supports the Quality Control function to ensure effective execution of all quality assurance processes and standards.</li> <li>Contributes to the investigation of production problems and product quality issues, collaborates with other functional areas to identify root cause, and recommend corrective action/countermeasure, prepares action plan, manages solution implementation, and summarizes and reports results, updating the risk management files with new risk mitigation solutions.</li> <li>Assists with resolution of issues concerning pricing, orders-in and invoicing by interacting with Sales.</li> <li>Supports expansion of site capabilities through addition of both new engineering staff training and model utilization opportunities for customers.</li> <li>Continually seeks to advance Ricoh's AM production systems and standards.</li> <li>Encourages and builds positive relationships, communicating effectively with all co-workers and vendors.</li> <li>Support systems development including prototyping, integration, testing, design transfer and product launch.</li> <li>Participates in all aspects of the design process, including developing design specifications, mitigating product risks, and building the engineering design history file.</li> <li>Build simulations and models of product functions and expected performance to conduct robust feasibility studies.</li> <li>Write and execute engineering test strategies to perform successful product verification and validation of medical device products.</li> <li>Participates in development risk assessments and compliant options to support mitigation.</li> <li>Supports the preparation of additional data/information requested by regulatory department and drafts internal responses to all such requests.</li> <li>Provide technical assessment, consultation, and opinion for medical devices development issues and impact of any planned changes to products.</li> <li>Participates in the development, review, and release of product documents</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details Compensation Range $67,000 - $ 80,000 QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Bachelor's degree Biomedical engineering strongly preferred or equivalent experience in medical 3D printing/additive manufacturing; degree or certificate in 3D printing related field; industry-specific certifications are desirable.</li> <li>Experience in an Additive or 3D environment is required.</li> <li>Experience with CAD is required, including demonstrated ability to modify existing CAD files.</li> <li>Experience working in a QMS or FDA regulated environment strongly preferred.</li> <li>Familiarity with production standards is preferred such as ISO 9000, ISO 14971, ISO 13485, and 21CFR.</li> <li>Experience with standard business software.</li> <li>Background in human anatomy/biology or radiology strongly preferred.</li> <li>Experience in the segmentation of DICOM datasets such as CT and MRI required.</li> <li>Prior experience with customer service strongly preferred.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Understanding of human anatomy, clinical/surgical procedures</li> <li>Knowledge of principles of image acquisition, translation, verification, and validation of image acquisition processes for use with 3D printing</li> <li>Engineering design knowledge of materials selection, simulation and modeling, process optimization, gathering, translating and developing customer requirements.</li> <li>Excellent verbal and written communication skills and ability to understand technical documentation.</li> <li>Excellent customer service skills with the ability to guide customers and develop and maintain strong customer relationships by responding promptly to clients' needs. Provides follow-up communication to ensure client satisfaction.</li> <li>Ability to work with a variety of 3D printing and 3D CAD technologies.</li> <li>Ability to work with a variety of post processing technologies and products such as Vapor (IPA, acetone, etc.) finishing/smoothing, support removal, general part cleanup using hand tools, familiarity w/ basic GD&T (geometric dimensioning & tolerancing) tools, vibratory/ultrasonic cleaning, and grinding/sanding.</li> <li>Ability to execute activities aligned to project plans</li> <li>Ability to evaluate workflows and develop improvement strategies.</li> <li>The successful candidate will be project oriented with the ability to stay on task, but with considerable variety between tasks, while contributing to building a positive team environment</li> <li>Willingness to confidently adapt to a changing work environment, circumstances, and duties, despite stressful situations.</li> <li>Remains updated on current technology and trends in the industry.</li> <li>Highly motivated; can handle multiple assignments and operate effectively in production environment.</li> <li>Strong problem-solving skills needed to resolve complex process, scheduling, and quality problems for which an established method is not clear or may not exist.</li> <li>Builds and manages relationships within the facility to acquire resources.</li> <li>Is well organized and uses time effectively.</li> <li>Ability to work in a high-performance culture with clear expectations of performance.</li> <li>Analyzes and presents any given subject in a clear, concise, and logical manner both orally and written. Interacts effectively with different audiences (e.g. internal management, external clients). Excellent presentation skills.</li> <li>MUST BE ABLE TO MULTI-TASK</li> <li>MUST BE SELF-MOTIVATED</li> <li>MUST BE ENTHUSIASTIC</li> <li>MUST HAVE STRONG WORK ETHIC</li> </ul></div>

Biomedical Engineer II

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. Job Duties and Responsibilities<ul> <li>An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area</li> <li>Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.</li> <li>Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.</li> <li>Assists with onboarding new team members and cross training peers</li> <li>Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.</li> <li>Routinely inspects Site Procedures Guide for accuracy and compliance</li> <li>Knowledgeable of all contracted services within assigned customer accounts</li> <li>Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.</li> <li> Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.</li> <li>May require "standing in" for absences or vacations of the onsite resources, that may also include site management.</li> <li>Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.</li> <li>Creates and maintains a customer-focused environment.</li> <li>Responsible for customer satisfaction by engaging end-user feedback.</li> <li>Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion.</li> <li>Communicates effectively and responds quickly to customer and end user communication</li> <li>Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed</li> <li>Performs other duties as assigned</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred</li> <li>Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles</li> <li>May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.</li> <li>Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.</li> <li>Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers.</li> <li>Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.</li> <li>Possesses basic math skills.</li> <li>Possesses judgment in making sound justifiable decisions and taking action in solving problems.</li> <li>Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.</li> <li>Possesses commitment to task by having started and persisted with specific courses of action.</li> <li>Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.</li> <li>Possesses working knowledge of account services to facilitate job scheduling.</li> <li>Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources</li> <li>Possesses ability to resolve customer related issues.</li> <li>Possesses ability to troubleshoot and coordinate problem resolution.</li> <li>Possesses proficiency in the use of Microsoft and computers.</li> <li>Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift</li> <li>Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information</li> <li>Working conditions regularly expose individuals to conditions that could result in minor cuts</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.</li> <li>Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> <li>Specific vision abilities required by this job include close vision</li> <li>Frequent local car travel</li> <li> While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

<div> Account Manager 2 POSITION PROFILE TheAccount Managersolves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers. Job Duties and Responsibilities<ul> <li>Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share</li> <li>Solve critical business challenges for the customer &bull; those known and uncovered through research and questioning.</li> <li>Understand how customers are buying, not what they are buying focusing on their needs, not a predetermined product or service.</li> <li>Excellent communication</li> <li>Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.</li> <li> Articulate how buying decisions can impact the customer's financial position.</li> <li>Develop and confidently deliver compelling presentations both in person and virtually</li> </ul>Qualifications (Education, Experience, and Certifications)<ul> <li> Bachelor's Degree or equivalent experience required</li> <li> 3+ years of demonstrated business development experience required</li> <li> Experience in IT and/or Software services environment preferred</li> <li> Understanding of document workflow solutions and processes preferred</li> <li> Foundational knowledge of P&L components</li> <li> Ability to research and analyze customers to enable appropriate business conversations across the account</li> <li> Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail</li> </ul>Knowledge, Skills And Abilities<ul> <li>Demonstrated success with using collaboration to build influence.</li> <li>Sound understanding of the solution design process.</li> <li>Brings thought leadership to customer engagement.</li> <li>Outstanding verbal and written communication skills.</li> <li>Proven ability to develop and maintain professional relationships with relevant stakeholders.</li> <li>Stays current with Ricoh offerings.</li> <li>Ability to assess customer environments and situations and create strategies for extending, expanding Core services throughout the customer enterprise.</li> <li>Strong learning agility</li> <li>Strives to understand and position favorably in the customer approval process creating sponsors and advocates.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li> Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li> Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information.</li> <li> Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> <li>Travel required (approx 20%); may include overnight travel.</li> </ul>Pay Rate Range $65,000 - $75,000 Commission Eligible The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Account Mgr 2, Target

Corporate HR Specialist <div> Field Representative I, Fulfillment <div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE This versatile position will perform a variety of activities in a corporate environment to include, but not limited to mailroom, shipping/receiving, courier driving, reception duties, A/V assists, data and report compilations and kiosk/locker fulfillment.The right candidate will be an integral part of our talented team, supporting our continued growth. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Prepare materials for mailing including applying postage, preparing, and processing items for shipment, distributing items as needed, ensuring items are properly labeled. </li> <li>Utilize receiving equipment (TRAC) to scan, log and track all incoming items for accountability including certified, registered, return receipt, UPS and Federal Express </li> <li>Maintain shipping and receiving area as required. </li> <li>Maintain office supplies to print rooms as required by customer </li> <li>Knowledge and ability to troubleshoot Audio Visual Equipment as needed </li> <li>Data Entry/Inventory controls with proficient accuracy for kiosk/locker fulfillment. </li> <li>Back up to courier driver position which drives company vehicle to customers sites within 60-mile radius </li> <li>May perform Reception services on temporary/occasional basis </li> <li>Assist with monthly reporting requirements, including spreadsheet creation and file maintenance. </li> <li>Assist with loading and unloading of small deliveries as needed. </li> <li>Must be able to lift up to 50lbs. </li> <li>Must be able to stand and walk for extensive period of time/distance, within site. </li> <li>Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude </li> <li>Perform various departmental duties as requested </li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) <ul> <li>Requires high school diploma or GED and2-3 years of related work experience. </li> <li>Requires clean, valid driver's license </li> <li>Demonstrate intermediate competency in computer skills including proficiency in MS Office </li> <li>Professional presence for customer facing (reception duties) </li> <li>Some Audio-Visual Knowledge with willingness to learn. </li> </ul>Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. </div></div>

Customer Service and Mail Support

<div> Receptionist & Switchboard POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. Job Duties and Responsibilities<ul> <li>Greets the public.</li> <li>Distributes name badges to visitors, temporary employees, etc.</li> <li>Schedules meeting rooms for all.</li> <li>Answers and transfers calls from all over the United States.</li> <li>Participates enthusiastically in company and community service events.</li> <li>Performs light Administrative duties.</li> <li>Performs PC Support and Administrative duties as needed.</li> <li>Acts as a model for Vision, Values, and Mission.</li> <li>Builds professional relationships with customers and other teams.</li> <li>Responsible for the timely updates of the following: Company phone and speed dial lists, Brag Board and Company Calendar.</li> <li>Responsible for updating the automated messaging center daily.</li> <li>Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). Responsible for ordering, maintaining and distributing promotional items for Promotional Store.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications) Typically Requires:<ul> <li>Requires high school diploma or equivalent and 1+ years of prior switchboard experience.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Excellent organizational and communications skills</li> <li>MS Office Suite experience, specifically Word and Excel.</li> <li>Excellent customer service skills.</li> <li>Flexibility and ability to work in a team environment.</li> <li>Good communications skills</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of</li> <li>temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Receptionist & Switchboard

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides office maintenance, including, but not limited to: trash removal, cleaning, ordering and restocking pantries, restrooms, break rooms, sweeping and mopping floors, vacuuming, window washing, moving office furniture and equipment, POSITION PROFILE Provides office maintenance, including, but not limited to: trash removal, cleaning, ordering and restocking pantries, restrooms, break rooms, sweeping and mopping floors, vacuuming, window washing, moving office furniture and equipment, changing light bulbs, etc. This position may also include general clerical, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail/faxes, as well as applying necessary postage. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES &bull; Patience and diplomacy skills &bull; Perform minor maintenance repairs and cleaning highly sensitive screening equipment. &bull; Maintain occasional cleaning duties as needed in the interior and exterior of office or building locations (i.e. trash removal, dusting, cleaning and restocking restrooms break rooms, sweeping and mopping floors, vacuuming, window washing). &bull; Restock and maintain records for inventories of supplies needed. &bull; Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. &bull; May perform general clerical and delivery duties. &bull; Performs other job duties as assigned. Additional Pay Details: This position pays $21.21 - $23.00 Hourly QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: &bull; Requires high school diploma or GED and 1-2 years of related work experience. &bull; Some related office experience is preferred. &bull; Requires a valid driver's license and clean driving record (MVR) KNOWLEDGE, SKILLS AND ABILITIES &bull; Ability to communicate clearly both verbally and in writing &bull; Capable of working in a fast paced environment &bull; Good customer service skills &bull; Good organization skills &bull; Versatile, dexterous and able to operate hand tools &bull; Ability to follow directions &bull; Ability to work as a team or individually changing light bulbs, etc. This position may also include general clerical, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail/faxes, as well as applying necessary postage. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information &bull; Moderate physical effort required. Work is varied from sedentary to moderate exertion, but does require walking, standing, bending, reaching, lifting or carrying objects that typically equal to or less than 50 lbs. (e.g., boxes, papers, books, files and small parts, etc.). &bull; Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior On-Site Service Specialist

<div> Field Coordinator, Move Services POSITION PROFILE Responsible for receiving, screening, tracking, loading and delivering customer mail and packages, including office equipment, files, etc. within a defined customer location. Use a customer issued phone as needed to deliver mail/packages to customers and designated delivery locations, obtaining photos and or signatures for items delivered. Maintain mail and package tracking. Provides excellent customer service. JOB DUTIES AND RESPONSIBILITIES &bull; Must sign and adhere to an NDA (non disclosure agreement) per customer &bull; Attends meetings to obtain basic move information. &bull; Responsible for receiving, screening, tracking, loading and delivering customer mail and packages, including office equipment, furniture, files, etc. within a defined customer location. &bull; Escalates process issues with site leadership. &bull; Performs box deliveries/pickups. &bull; Able to drive a company vehicle (primarily a Ford Transit Cargo Van, Small box truck as needed, automatic engine configuration) &bull; Able to safely enter the passenger or cargo areas of a Ford Transit Cargo Van &bull; Able to lift 50 pounds, occasionally repetitively &bull; Manages box inventory and equipment on site. &bull; Arrange to move anything not needed on a floor to the appropriate area. &bull; Maintains work areas. &bull; Data Entry into TRAC or other mail/package tracking systems as required. &bull; Interfaces with customer departments (ex. IT) to ensure successful moves. &bull; Performs other duties as assigned. Additional Pay Details: This position pays $21.81 - $ 24.00 hourly QUALIFICATIONS (Education, Experience and Certifications) Typically Required: &bull; High school diploma required. &bull; Must have a clean MVR &bull; Minimum of one year of customer service experience is preferred. &bull; Proficiency in MS Office required. &bull; Proficiency in GoogleDocs preferred KNOWLEDGE, SKILLS AND ABILITIES &bull; Services background a plus &bull; Ability to handle multiple priorities &bull; Possess written and verbal skills for effective communication &bull; Competent in organizational, time management skills, attention to details and accurate record keeping skills &bull; Demonstrates good judgment, problem solving and decision making skills &bull; Capable of working in a fast paced environment &bull; Good customer service skills &bull; Good organization skills &bull; Versatile, dexterous and able to operate hand tools &bull; Ability to follow directions WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information &bull; Moderate physical effort required. Work is varied from sedentary to moderate exertion, but does require walking, standing, bending, reaching, lifting or carrying objects that typically equal to or less than 50 lbs. (e.g., boxes, papers, books, files and small parts, etc.). &bull; Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job location. </div>

Field Coordinator, Move Services

POSITION PROFILE Accountable for the daily operations of small-site and acts as a go to person for a small team by reporting and escalating facility related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. JOB DUTIES AND RESPONSIBILITIES &bull; Must be willing to learn and perform all duties of the Senior On-Site or Field Coordinator roles (fill in as a utility employee as needed) &bull; Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment, screening equipment including but not limited to x-ray machine &bull; May be responsible for: Courier Services, Reception Services, Shipping & Receiving, Delivering and Processing of Mail &bull; Acts as a go to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership &bull; Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. &bull; Responsible for training and development of assigned staff &bull; Handles formal contact with the customer on a daily basis &bull; Responsible for effective implementation and management of RICOH Service Excellence programs. &bull; Analyzes problems with minimum guidance, while managing the resolution. &bull; Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts. &bull; Assists assigned leadership with recruiting, staffing and performance management of site &bull; personnel. &bull; Maintains positive internal working relationships with all department employees by communicating in a professional manner. &bull; Provides training on workflow and machine operations when necessary. &bull; Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. &bull; Meets quality and deadline standards by the effective use of job scheduling practices. &bull; Maintains efficient workflow by holding team members accountable for quality and efficiency of their work. &bull; Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with the sales department. &bull; Completes site reports and other paperwork on time and accurately. &bull; May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required. &bull; May include interaction with contracted vendors, facility management and occupants. &bull; May be responsible for office supply inventory re-ordering. &bull; Completes month-end management report in the absence of Site Manager. &bull; Assist the assigned AOM/ESM or NOM with training and development of site personnel. &bull; Place requisitions for site products and supplies by utilizing Oracle's iProcurement application. &bull; Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: &bull; High school or GED is required. &bull; 2+ years of experience in a related field (B2B and/or technical). &bull; Previous training experience strongly preferred. &bull; Previous 2+ years Customer facing work experience required. &bull; Demonstrated proficient knowledge and understanding of technology. Additional Pay Details: This Position pays $21.94 - $ 26.50 hourly KNOWLEDGE, SKILLS AND ABILITIES &bull; Tactical facilitator of processes &bull; Ability to present to a small group &bull; Moderate Problem-Solving Skills &bull; Intermediate Customer Service skills &bull; Intermediate Technical aptitude &bull; Must have a clean MVR &bull; Minimum of one year of customer service experience is preferred. &bull; Proficiency in MS Office required. &bull; Proficiency in GoogleDocs preferred &bull; Intermediate Written and Verbal Communication skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information &bull; Moderate physical effort required. Work is varied from sedentary to moderate exertion, but does require walking, standing, bending, reaching, lifting or carrying objects that typically equal to or less than 50 lbs. (e.g., boxes, papers, books, files and small parts, etc.). &bull; Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Site Leader

DSI - Dicks Sanitation, a Waste Connections company, is looking for a safety conscience Diesel Mechanic to join our GROWING team in Lakeville, Minnesota. 2nd Shift Opportunity - Includes $2.00/hr. Shift Differential M-Th 2:30PM - 10:30PM, Friday 10:00AM - 6:00PM ***$7,000 STAY ON BONUS INCLUDED*** Why you need to join us! <ul><li>CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.</li></ul><ul><li>INTEGRITY: Our definition is saying what you will do and then doing it!" We keep our promises to our customers and our employees. </li></ul> DUTIES AND RESPONSIBILITIES : &bull;Perform repairs and assigned preventative maintenance services. Performs inspections, diagnosis, and repair of electrical, hydraulics, suspension brake and air systems on vehicles and equipment. &bull;Utilize vehicle computer electrical systems to interpret failure modes to initiate or assign repairs. &bull;Complete required paperwork utilizing fleet maintenance software program associated with repairing vehicles, documenting parts usage, and accounting for repair times. &bull;Reviews, completes, or assigns repairs identified on Driver Vehicle Inspection Reports. &bull;Conducts safety checks on vehicles and equipment. &bull;Performs service calls for emergency breakdowns. &bull;Maintain a clean, safe work environment in compliance with corporate and OSHA standards. WORKING CONDITIONS AND PHYSICAL EFFORT: &bull;Extensive physical activity. Requires strenuous physical work; heavy lifting, pushing, or pulling required of objects over 60 pounds. &bull; Work environment may be indoors in a shop, or outdoors to repair trucks on the road. Usually well-lighted and ventilated. Sometimes necessary to work in awkward or tight positions and to handle greasy or dirty tools. These factors require following basic safety precautions.. &bull;The employee is exposed to outside weather, including frequent wet and/or humid conditions, as well as exposure to fumes and vibration. Noise level is usually moderate. MINIMUM JOB REQUIREMENTS: &bull;Valid drivers license (CDL preferred, but not required). &bull;Ability to read, write, comprehend and communicate in English. &bull;2 years of experience preferred. &bull;Must own personal tools. To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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